Staff Career Progression, Expectations, and Disciplinary

The purpose of this guide is to provide information on how staff are selected and how staff members progress in their careers. This guide also provides guidance on staff-specific disciplinary actions.

Values

The Staff team operates on four core values

1. Service - The selflessness of character to place the interests of our server and its players ahead of your own. Often measured in activity, ticket taken etc.
2. Integrity - The consistency of character to align your thoughts, words, and actions to do what is right. This refers to your honesty and moral strength.
3. Respect - The humanity of character to value others and treat them with dignity, with relation to how you engage with your peers and the wider community.
4. Excellence - The willingness of character to strive each day to be the best you can be, both in a staff context and personally. This is also known as 'going above and beyond!'

Progression

Staff progression is determined by a series of factors such as, but not limited to:

1. Activity
2. Character
3. Competence
4. Suitability for promotion
5. Engagement with the Server and it’s community
6. Adherence to Staff Values and Expectations
7. You're ability to communicate (i.e. challenging ideas, speaking up when you believe something is wrong).
8. Initiative (this is massive! What elevates you above your peers?)

What staff progression is not determined by

• Your political or business affiliations, spicy or not.
• Your friendship with other staff members. Your rapport, however, will be considered.
• Whether you simp for, or are politically aligned to, End or Tech.

Who determines your progression to these ranks

• All: Your mentor will advise in if and when you are promoted.
• Senior Administrator: Server Leadership
• Administrator: Senior Staff
• Moderator: Administration Team+
• Trial Moderator: Administration Team+

How does it work?

1. A member of the team, generally a senior staff member, will raise a nomination for discussion. (you can flag interest, generally about 4-6 months in your role).
2. A discussion is had about the member’s suitability and other defining factors.
3. The nomination is put to vote. Generally no comments are provided by the poster of the vote in the vote channel itself in order to maintain neutrality.
4. An outcome is reached over time or after further discussion.

Staff Disciplinary System

If a staff member has been punished under the staff disciplinary system (SDS), they will not be punished under the server rules for the same breach. The staff disciplinary system takes precedence.

1. Coaching

Coaching is an informal process which is not recorded. Coaching is provided to staff members who make minor mistakes by their staff mentor or other more senior staff members. The aim of coaching is to prevent the behaviour from happening again by discussing what went wrong and how it could be dealt with differently next time.

2. Warning

Warnings are a formal process which is recorded in the Staff member’s channel. Warnings are provided to staff members who continue to repeat behaviours after coaching or who have made errors in judgement. All warnings are tied to a Staff Value(s).

3. Notice to Show Cause (NTSC)

A NTSC is a formal process which is recorded in the Staff member’s channel. A NTSC is provided to staff members who have received an unreasonable amount of warnings, or for continued warnings based on the same behaviours. A NTSC may also be issued to staff who have made significant errors in judgement.

Duties and Expectations

Our Staff have several day-to-day roles that are covered under specific titles. Below is a table that comprises of typical duties and who is responsible for each duty.

As you progress up the ranks, you are expected to maintain your prior level’s duties while taking on the added duties. A focus is given to being able to help the server with your extended privilages.

	Corporate Management	Systems Management	Mentor/Monitor Administrators	Mentor/Monitor Moderators	Staff Dispute Resolution	Player Dispute Resolution	Manage Forums	Manage Server	Staff Application Verdicts	Manage Permissions	Conduct Rollbacks	Discord Roles	Spawn Items	Regioning	Vaulting	Player Support/Tickets
Server Leadership	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅
Senior Staff			✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅
Administrators				✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅
Moderators						✅						✅		✅	✅	✅

Expectations

• As a staff member you have access to certain staff-related information. This should not be shared with anyone outside of the staff team.
• Respect player confidentiality.
• Be integral. Don’t steal. Don’t lie.
• We all make mistakes and we learn through them. Don’t try and cover them up, it doesn’t help anyone!
• If you aren’t sure, ask your fellow staff members!
• Approach tickets in a timely, friendly, and helpful manner.
• Respect and value the advice of staff that are senior to you.
• Staff permissions are used for tickets while assisting other players only.
• Be positive! - Smile :)