Staff Responsibilities and Progression

Trial Moderator

New Staff member undergoing training and evaluation. Trial Moderators assist players, handle tickets, and learn discipline standards while under a mentor's supervision.

Responsibilities	Progression Criteria	Experience Needed
Handle in-game and Discord support tickets	Complete the Trial Moderator Checklist	No prior experience necessary
Enforce server rules at a basic level	Complete the Learning Confirmation
Use moderation tools (punishments, log searches)	Be recommended by their Mentor for consideration
Assist with land, region, and vault issues	Be recognised by administrative staff as suitable for independent duties
Learn staff procedures, policies, and expectations	Possess a willingness to learn, follow guidance, and accept feedback
Act professionally and represent staff values

Moderator

Qualified Staff Member responsible for enforcing server rules, resolving player issues, and completing the day-to-day work to keep the server running.

Responsibilities	Progression Criteria	Experience Needed
Independently resolve tickets and player issues	Show consistent high-quality moderation	Successful completion of Moderator Trial
Enforce rules in-game and on Discord	Demonstrate good judgement and discretion	Proven understanding of rules and moderation tools
Conduct log reviews and evidence verification	Be active and engaged with the community	Demonstrated professionalism and reliability
Apply punishments appropriately and consistently	Be recognised by senior staff as suitable for higher responsibility
Act professionally and represent staff values

Administrator

A senior-moderation staff member with leadership and mentoring responsibilities. A position of trust, with additional responsibility over complex issues and other staff members.

Responsibilities	Progression Criteria	Experience Needed
Mentor and support Moderators and Trial Moderators	Demonstrate long-term commitment and reliability	Extended experience as a Moderator
Assist with complex tickets and disputes	Show leadership in staff management and policy application	Strong knowledge of server systems and policies
Ensure consistency in rule enforcement	Show initiative in staffing, as well as suggesting and implementing new ideas	Proven trustworthiness and leadership capability
Participate in network decision-making	Be recognised by server leadership as suitable for higher responsibility
Uphold and reinforce staff standards

Senior Administrator

High-level staff members entrusted with responsibility over policy, high-risk and sensitive issues, and the strategic direction of the server.

Responsibilities	Progression Criteria	Experience Needed
Lead and coordinate Administrators and Moderators	Advancement beyond this role is determined by Server Leadership	Significant experience as an Administrator
Handle high-risk or sensitive cases		Deep understanding of server operations and culture
Assist in policy development and enforcement standards		Strong leadership, judgement, and communication skills
Participate in promotion and disciplinary decisions
Act as a key point of contact for server leadership

Manager

A member of server leadership, they are an ambassador and leader of a respective area of the network (StateCraft, DemocracyCraft, Network Systems).

Responsibilities	Progression Criteria	Experience Needed
Final authority on policies and major decisions	Extensive experience and trust within the server	Significant experience as a Senior Administrator
Oversee staff structure and long-term vision	Demonstrated leadership at the highest level	A holistic understanding/appreciation of staff and server operations
Resolve escalated disputes	Strong leadership, judgement, and communication skills	Exceptionally strong leadership, judgement, and communication skills
Maintain server direction and integrity

Duties and Expectations

Our Staff have several day-to-day roles that are covered under specific titles. Below is a table that comprises of typical duties and who is responsible for each duty.

As you progress up the ranks, you are expected to maintain your prior level’s duties while taking on the added duties. A focus is given to being able to help the server with your extended privileges.

	Corporate Management	Systems Management	Mentor/Monitor Administrators	Mentor/Monitor Moderators	Staff Dispute Resolution		Manage Forums	Manage Server	Staff Application Verdicts	Manage Permissions	Conduct Rollbacks	Spawn Items	Regioning	Vaulting	Discord Roles	Player Dispute Resolution	Player Support/Tickets
Server Leadership	✅	✅	✅	✅	✅		✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅
Senior Staff			✅	✅	✅		✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅
Administrators				✅	✅		✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅
Moderators													✅	✅	✅	✅	✅

Progression

Staff progression is based on merit, contribution, and alignment with our staff values. Promotion is determined by a combination of factors, including but not limited to:

• Activity – Regular and consistent participation.
• Character – Integrity, professionalism, and attitude.
• Competence – Skill in performing staff duties effectively.
• Suitability for Promotion – Readiness and organisational fit to take on higher responsibility.
• Engagement with the Server & Community – Active involvement and positive influence.
• Adherence to Staff Values and Expectations – Following policies and expectations.
• Communication – Ability to challenge ideas constructively and speak up when something is wrong.
• Initiative – Going above and beyond in problem-solving, leadership, and contributions. (This is a major factor in distinguishing top performers.)

Progression is not determined by

• Political or business affiliations.
• Personal friendships with other staff members (rapport may be considered, but not decisive).
• Personal support or alignment with any player, political figure, or faction.

Who determines your progression to these ranks

• All: Your mentor will advise in if and when you are promoted.
• Manager: Server Leadership
• Senior Administrator: Server Leadership
• Administrator: Senior Administration
• Moderator: Administration Team and above
• Trial Moderator: Administration and above

How does progression occur?

1. Nomination – A senior staff member raises a nomination, alternatively you may express interest
2. Discussion – The team evaluates the member’s suitability and relevant factors
3. Vote – The nomination is put to a vote
4. Outcome – A decision is reached over time, or after further discussion if needed