Staff Expectations and Disciplinary

The purpose of this guide is to provide information on the network's expectations of it's staff and how those expectations are reinforced.

Values

The Staff team operates on four core values:

• Service - The selflessness of character to place the interests of our server and its players ahead of your own. Often measured in activity, ticket taken etc.

• Integrity - The consistency of character to align your thoughts, words, and actions to do what is right. This refers to your honesty and moral strength.

• Respect - The humanity of character to value others and treat them with dignity, with relation to how you engage with your peers and the wider community.

• Excellence - The willingness of character to strive each day to be the best you can be, both in a staff context and personally. This is also known as 'going above and beyond!'

Staff Expectations

As a staff member, you have access to privileged information and tools. It’s important to use them responsibly and maintain the trust of both players and fellow staff.

Confidentiality & Integrity

• Do not share staff-only information outside the staff team.
• Respect player confidentiality at all times.
• Be honest and ethical: do not steal, lie, or misuse your position.
• Mistakes happen—acknowledge them rather than trying to hide them. Learning is part of the process.

Teamwork & Communication

• If you’re unsure, ask fellow staff members for guidance.
• Respect and value the advice of staff who are more experienced or senior.
• Approach all tickets in a timely, friendly, and helpful manner.

Responsible Use of Permissions

• Staff permissions are to be used only for assisting players or resolving tickets.
• Do not use permissions for personal benefit or outside tasks.

Attitude

• Maintain a positive and approachable attitude—smile! :)
• Encourage a welcoming and supportive environment for both players and staff.

Staff Disciplinary System

If a staff member has been punished under the staff disciplinary system (SDS), they will not be punished under the server rules for the same breach. The staff disciplinary system takes precedence.

1. Coaching

Coaching is an informal process which is not recorded. Coaching is provided to staff members who make minor mistakes by their staff mentor or other more senior staff members. The aim of coaching is to prevent the behaviour from happening again by discussing what went wrong and how it could be dealt with differently next time.

2. Warning

Warnings are a formal process which is recorded in the Staff member’s channel. Warnings are provided to staff members who continue to repeat behaviours after coaching or who have made errors in judgement. All warnings are tied to a Staff Value(s).

3. Notice to Show Cause (NTSC)

A NTSC is a formal process which is recorded in the Staff member’s channel. A NTSC is provided to staff members who have received an unreasonable amount of warnings, or for continued warnings based on the same behaviours. A NTSC may also be issued to staff who have made significant errors in judgement.