Staff Responsibilities and Progression

Trial Moderator

Role

Entry-level staff member undergoing training and evaluation while assisting players under supervision.

Responsibilities

    •    Handle in-game and Discord support tickets

    •    Enforce server rules at a basic level

    •    Use moderation tools (punishments, log searches)

    •    Assist with land, region, and vault issues

    •    Learn staff procedures, policies, and expectations

    •    Act professionally and represent staff values

Experience Needed

    •    None prior to appointment

    •    Willingness to learn, follow guidance, and accept feedback

Progression

To advance to Moderator, a Trial Moderator must complete:

    •    Moderator Checklist

    •    Learning Confirmation

    •    Mentor Recommendation

    •    Approved by administration team

Moderator

Role

Fully-qualified frontline moderator responsible for consistent rule enforcement and player support.

Responsibilities

    •    Independently resolve tickets and player issues

    •    Enforce rules in-game and on Discord

    •    Conduct log reviews and evidence verification

    •    Apply punishments appropriately and consistently

    •    Act professionally and represent staff values

Experience Needed

    •    Successful completion of Moderator Trial

    •    Proven understanding of rules and moderation tools

    •    Demonstrated professionalism and reliability

Progression

To advance to Administrator, a Moderator must:

    •    Show consistent high-quality moderation over time

    •    Demonstrate good judgement and discretion

    •    Be active and engaged with the community

    •    Be recommended for promotion by your mentor

Administrator

Role

Senior moderation staff member with leadership and mentoring responsibilities.

Responsibilities

    •    Mentor and support Moderators and Trial Moderators

    •    Assist with complex tickets and disputes

    •    Ensure consistency in rule enforcement

    •    Participate in network decision-making

    •    Uphold and reinforce staff standards

Experience Needed

    •    Extended experience as a Moderator

    •    Strong knowledge of server systems and policies

    •    Proven trustworthiness and leadership capability

Progression

To advance to Senior Administrator, an Administrator must:

    •    Demonstrate long-term commitment and reliability

    •    Show leadership in staff management and policy application

    •    Be recognised by senior staff as suitable for higher authority

    •    Be recommended for promotion by your mentor

Senior Administrator

Role

High-level staff leader with significant authority and responsibility over server operations.

Responsibilities

    •    Lead and coordinate Administrators and Moderators

    •    Handle high-risk or sensitive cases

    •    Assist in policy development and enforcement standards

    •    Participate in promotion and disciplinary decisions

    •    Act as a key point of contact for server leadership

Experience Needed

    •    Significant experience as an Administrator

    •    Deep understanding of server operations and culture

    •    Strong leadership, judgement, and communication skills

Progression

    •    Advancement beyond this role is by appointment only

Manager

Role

Overall governance and strategic leadership of a respective server.

Responsibilities

    •    Final authority on policies and major decisions

    •    Oversee staff structure and long-term vision

    •    Resolve escalated disputes

    •    Maintain server direction and integrity

Experience Needed

    •    Extensive experience and trust within the server

    •    Demonstrated leadership at the highest level

Progression

    •    Appointed role; not part of the standard promotion pathway

Duties and Expectations

Our Staff have several day-to-day roles that are covered under specific titles. Below is a table that comprises of typical duties and who is responsible for each duty.

As you progress up the ranks, you are expected to maintain your prior level’s duties while taking on the added duties. A focus is given to being able to help the server with your extended privileges.

	Corporate Management	Systems Management	Mentor/Monitor Administrators	Mentor/Monitor Moderators	Staff Dispute Resolution	Player Dispute Resolution	Manage Forums	Manage Server	Staff Application Verdicts	Manage Permissions	Conduct Rollbacks	Discord Roles	Spawn Items	Regioning	Vaulting	Player Support/Tickets
Server Leadership	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅
Senior Staff			✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅
Administrators				✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅	✅
Moderators						✅						✅		✅	✅	✅

Progression

Staff progression is based on merit, contribution, and alignment with our staff values. Promotion is determined by a combination of factors, including but not limited to:

• Activity – Regular and consistent participation.
• Character – Integrity, professionalism, and attitude.
• Competence – Skill in performing staff duties effectively.
• Suitability for Promotion – Readiness and organisational fit to take on higher responsibility.
• Engagement with the Server & Community – Active involvement and positive influence.
• Adherence to Staff Values and Expectations – Following policies and expectations.
• Communication – Ability to challenge ideas constructively and speak up when something is wrong.
• Initiative – Going above and beyond in problem-solving, leadership, and contributions. (This is a major factor in distinguishing top performers.)

Progression is NOT determined by

• Political or business affiliations (spicy or not).
• Personal friendships with other staff members (rapport may be considered, but not decisive).
• Personal support or alignment with any player, political figure, or faction.

Who determines your progression to these ranks

• All: Your mentor will advise in if and when you are promoted.
• Senior Administrator: Server Leadership
• Administrator: Senior Staff
• Moderator: Administration Team+
• Trial Moderator: Administration Team+

How does it work?

1. Nomination – A senior staff member raises a nomination, often after 4–6 months in a role (you may also flag interest).
2. Discussion – The team evaluates the member’s suitability and relevant factors.
3. Vote – The nomination is put to a vote. Votes are generally neutral, with no comments by the proposer in the vote channel.
4. Outcome – A decision is reached over time, or after further discussion if needed.