Screening Players For VPNs - Revision history

Mesemi at 05:10, 24 August 2025

2025-08-24T05:10:23Z

← Older revision		Revision as of 05:10, 24 August 2025
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	This system is in place to keep our community safe, and ultimately we won't always get it correct and may falsely flag players, but it is the trade off we make always, for the interests of our wider community.		This system is in place to keep our community safe, and ultimately we won't always get it correct and may falsely flag players, but it is the trade off we make always, for the interests of our wider community.

			{{Staff}}
	[[category:staff]]		[[category:staff]]

Technofied: Add steps to give bypass

2025-07-06T04:10:59Z

Add steps to give bypass

← Older revision		Revision as of 04:10, 6 July 2025
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	* This again indicates the player is using a VPN or Proxy		* This again indicates the player is using a VPN or Proxy
	* When Googling an ISP, you are looking to see if they provide household (residential) customers with internet		* When Googling an ISP, you are looking to see if they provide household (residential) customers with internet
	* If they '''mostly provide''' corporate internet services, it is likely the IP address belongs/is in use by a VPN or Proxy Provider		* If they '''mostly provide''' corporate internet services, it is likely the IP address belongs/is in use by a VPN or Proxy Provider<br />



	=== Step 4. Making a determination ===		=== Step 4. Making a determination ===
	Now that you have checked the IP address' '''quality''' and '''Internet Service Provider (ISP)''', we need to decide whether the player was falsely flagged or not.		Now that you have checked the IP address' '''quality''' and '''Internet Service Provider (ISP)''', we need to decide whether the player was falsely flagged or not.
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	* '''Does the IP address of the player have a good reputation?''' (Low/no Fraud Score)		* '''Does the IP address of the player have a good reputation?''' (Low/no Fraud Score)
	* '''Does the IP address of the player come from a reputable residential Internet Service Provider?''' (not from a Datacenter, corporate internet provider, etc.)		* '''Does the IP address of the player come from a reputable residential Internet Service Provider?''' (not from a Datacenter, corporate internet provider, etc.)


	In the example case of player '''Technofied''', their IP address:		In the example case of player '''Technofied''', their IP address:
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	* Has a very problematic reputation, with a Fraud Score of 99		* Has a very problematic reputation, with a Fraud Score of 99
	* Belongs to a known corporate services internet firm (who also offers a known VPN - called Cloudflare WARP!)		* Belongs to a known corporate services internet firm (who also offers a known VPN - called Cloudflare WARP!)


	Sometimes it won't be clear if a person is using a VPN or proxy, or you may want a second opinion. Feel free to ask '''Technofied''' (funnily enough) at any time for assistance.		Sometimes it won't be clear if a person is using a VPN or proxy, or you may want a second opinion. Feel free to ask '''Technofied''' (funnily enough) at any time for assistance.
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	** If the IP address is very clearly corporate/non-residential, you can conclude the player is using a VPN/proxy service still - this is because sometimes some VPN providers take care in acquiring reputable IP address blocks		** If the IP address is very clearly corporate/non-residential, you can conclude the player is using a VPN/proxy service still - this is because sometimes some VPN providers take care in acquiring reputable IP address blocks
	** If this is unclear, feel free to ask Technofied again, who will look for other indicators to determine whether the IP address may belong to a VPN/proxy service or not		** If this is unclear, feel free to ask Technofied again, who will look for other indicators to determine whether the IP address may belong to a VPN/proxy service or not


			If you conclude the player has been falsely flagged, please give the player the '''advancedantivpn.bypass permission node <u>temporarily</u>''' in game (i.e. for 30 days). Only provide this permanently to the player if the player repeatedly gets flagged, or is '''permitted by senior Staff''' to be using a proxy or VPN.

			* Generally, only Staff are permitted an indefinite exemption
			* If a player is likely to need it, please refer their case to Technofied for review - just to be doubly sure we aren't providing an alternative account with an exemption!

	== IMPORTANT ==		== IMPORTANT ==

Technofied: Finished first cut of Screening Players for VPNs

2025-07-06T04:03:27Z

Finished first cut of Screening Players for VPNs

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 * The quality of the IP address
 * The Internet Service Provider (ISP)
 Below are the steps you should follow to ascertain the two criteria.
-=== 1. Fetch the player's IP address ===
+=== Step 1. Fetch the player's IP address ===
 [[File:Discord Notification of a Player Using a VPN.png|alt=Discord mesage notifying that example player Technofied was flagged for trying to use a VPN or proxy to join the server.|thumb|280x280px|Example player Technofied was flagged for trying to use a VPN or proxy to join the server.]]
 Ask for the player's username if they haven't provided it already. Then, in #antivpn on the Staff Discord server, search for the player's username.
-* In this example, player '''Technofied''' is the example player.
+* In this example, player '''Technofied''' is the example player
 [[category:staff]]

Technofied: Start VPN screening guide

2025-07-06T03:40:34Z

Start VPN screening guide

New page

== Introduction ==
[[File:Player flagged for using a VPN.png|alt=Error message indicating a VPN or proxy was detected, and to contact Staff if they believe this was a mistake.|thumb|425x425px|Example player tried to join the server with a VPN but was disallowed, with an error message indicating to contact Staff if they believe this was a mistake.]]
Sometimes players will open a Discord Staff Support ticket claiming they have been flagged incorrectly by our VPN/proxy detection service, this guide will show you how to screen these players to determine whether they were flagged incorrectly (false positive) or if they are indeed trying to evade detection.

== How to screen a player ==
In order to determine the liklihood of a player using a VPN or proxy, we check for two things:

* The quality of the IP address
* The Internet Service Provider (ISP)

Below are the steps you should follow to ascertain the two criteria.

=== 1. Fetch the player's IP address ===
[[File:Discord Notification of a Player Using a VPN.png|alt=Discord mesage notifying that example player Technofied was flagged for trying to use a VPN or proxy to join the server.|thumb|280x280px|Example player Technofied was flagged for trying to use a VPN or proxy to join the server.]]
Ask for the player's username if they haven't provided it already. Then, in #antivpn on the Staff Discord server, search for the player's username.

* In this example, player '''Technofied''' is the example player.

[[category:staff]]